Refund Policy

 

At Perry Ross, we strive to provide you with high-quality clothing and exceptional service. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Items must be returned within 30 days of the original purchase date.
• Items must be in their original, unused condition with all tags and packaging intact.
• Proof of purchase (e.g., order number, receipt) must be provided.

Non-Refundable Items

The following items are non-refundable:

• Sale items (unless otherwise specified).
• Gift cards.
• Items marked as “Final Sale.”

How to Request a Refund

To request a refund, please contact our customer service team using the following methods:

• Phone: (209) 271-0001
• Email: info@perryross.online

Please provide your order number, details of the item(s) you wish to return, and the reason for the return.

Return Process

Once your refund request is received and approved, you will receive instructions on how to return the item(s). You are responsible for the cost of return shipping unless the item is defective or incorrect.

Refund Processing Time

Refunds will be processed within 7-10 business days after we receive the returned item(s). The refund will be issued to the original payment method used at the time of purchase.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at (209) 271-0001 or info@perryross.online. We will arrange for a replacement or refund, including return shipping costs.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow our return process and place a new order for the desired item.

Changes to Refund Policy

Perry Ross reserves the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting on our website.

If you have any questions or need assistance with our refund policy, please contact us at (209) 271-0001 or info@perryross.online.